What Comes In The FactoryOS Box

A considered purchase should never make you guess what arrives. This page says exactly what you get at each tier, what the delivery path looks like, and what ownership includes after the box is on your rack.

FactoryOS sells two ways, and both are one-time purchases you own outright under a perpetual license. There is no per-seat licensing at either tier; users cost GPU time, not a license.

Two Tiers One System

Both tiers run the same FactoryOS with the same guarantee: your AI and your data never leave the box. What changes between them is the front door and the level of assurance around it.

The Private AI Office is reached and supported through a managed Zero-Trust tunnel. The Sovereign Air-Gap has no remote door at all -- no tunnel, no third party in the path, not even the vendor.

Every purchase starts with a needs interview, never a blind buy. That interview is a conversation you start from the contact form, and it scopes the hardware and configuration to your office before anything is ordered.

The Private AI Office

The Private AI Office is $50,000, all-in, one-time. It is the standard configuration, and it includes:

• Hardware -- one NVIDIA DGX Spark, a machine that comfortably serves a full office because capacity is peak concurrency, not headcount.
• Software -- the complete FactoryOS platform under a perpetual license: the knowledge graph, retrieval, channels and permissions, the assistant, workflows, voice, the browser, and everything else in what separates an AI OS from a wrapper.
• Access -- a managed Zero-Trust tunnel fronted by identity-based access, so the whole office reaches the app from anywhere with no inbound ports on the box.
• Setup and integration -- everything a working install requires, including ingestion of your own data before handoff. You receive a system that already knows your business, not an empty appliance.
• Support -- remote and optional, opt-in when you want it. There is never a recurring fee for a box that is just sitting there working.

The Sovereign Air-Gap

The Sovereign Air-Gap starts at $95,000, and most builds land between $95,000 and $150,000 because each one is quoted to your premises, your concurrency, and your compliance burden. It is the strict tier, and it adds:

• A second DGX Spark, both live -- a working pair you deploy how your office needs it: one box carrying overnight agents while the other keeps chat instant, a public/private split, or pure redundancy. Either machine can run the office alone, so a hardware failure becomes a rollover, not an outage.
• Your network only -- the office reaches the box over your own local network, wireless where it is allowed and wired where radio is not. Nothing is ever exposed to the internet.
• On-site hand delivery -- installed in person with a documented chain of custody, because a box with no remote door cannot be set up down a tunnel.
• Concierge support, year one included -- a named contact, on-site or scheduled. With no remote door, support comes to you.
• Source and key escrow -- held under a legal continuity agreement so the system outlives any single vendor, including this one.
• Deeper integration -- expanded ingestion, a channel architecture mapped to your environment, and minor integrations or a small application built on top for your actual workflow.
• An audit and attestation package -- the partition and controls, attested, on paper, in a form you can put in front of your own clients and regulators.

What The Money Buys

The hardware is the smallest line on either invoice -- a DGX Spark retails for a few thousand dollars, and that number is published on this site. The price is for a working system, not a computer.

That system is the platform under a perpetual license, the needs interview, the sourcing and build, model selection and loading, integration with your systems, ingestion of your data, and validation before anything ships. The itemization is this page: two tiers, everything listed, owned outright.

A Working Install Not An Empty Box

FactoryOS itself does not change from client to client; what changes is the connective tissue around it. The tunnel configuration, the ingestion sources, and the handoff are tailored to your office, because a system that has not ingested your data is not yet doing its job.

That tailoring is included in the price at both tiers, not sold back to you as setup fees. The install is not done until the system is working against your own information.

From Interview To Delivery

The path runs interview, specification, ordering, build, and delivery. Comptrio orders the hardware, receives it, installs and tests FactoryOS, clears the machine, and ships or hand-delivers it.

Expect a lead time of one to two months, with progress updates along the way rather than silence. A 20% deposit reserves your build and covers what Comptrio lays out up front to fill your order -- the hardware itself and the cost of getting it to you.

Acceptance is as simple as it sounds: you receive the box and you turn it on. The machine boots and operates in your location within 24 hours of delivery, and the finer particulars live in your order agreement.

Updates After You Buy

Updates are included with ownership, and applying them is always your choice. New versions carry new functionality; declining one never turns anything off.

Plenty of businesses run the same software for a decade because their processes are built on it, and that is a legitimate way to own FactoryOS too. The version you bought keeps working for as long as you choose to run it -- nobody gets left behind, and nothing expires.

Delivery is matched to your setup. On the Private AI Office, Comptrio can update the core directly over the tunnel once you grant a key; where policy or preference rules that out, updates arrive as downloads your own people apply, with as much or as little hand-holding as your in-house IT wants.

On the Sovereign tier there is no remote door by design, so updates travel the way the box did: applied by your own people, installed on a scheduled visit, or the machine comes back for the work -- chosen per engagement.

Warranty Data And The Disk

The hardware carries NVIDIA's manufacturer warranty, and because Comptrio made the hardware purchase, Comptrio facilitates the claim. If a unit has to travel you ship it out, or a replacement ships to you -- and any new hardware comes through Comptrio for install and setup before it goes back to work.

The disk is TPM-bound to the machine and encrypted at rest. That is a security guarantee with a flip side worth stating plainly: a drive pulled from a dead unit is unreadable anywhere else, so your backups -- not the disk -- are the recovery plan.

Backups stay in your hands, on your infrastructure. The needs interview covers storage and off-device use -- databases, network storage, retention -- so the backup plan is designed in, not bolted on.

Built To Be Built On

FactoryOS is a platform, not a finished single-purpose app -- the hard parts are already wired, so custom software on top of it ships fast. New workflows, new applications, and new integrations are ordinary follow-on engagements, not renegotiations.

The Sovereign tier already includes bespoke work in its scope. At either tier, the box you own is the foundation the next thing gets built on.

When One Box Is Not Enough

Most firms never outgrow a single machine, and the sizing math is published honestly -- a box serves peak concurrency, not headcount. The Sovereign tier already includes a second machine, deployed in whatever role fits.

If your office is likely to need more from day one, that is exactly what the needs interview is for. Growth after purchase is hardware you buy, not a tier you upgrade into.

The Money Side Is Already Written

The ownership economics are covered in depth elsewhere on this site: the five-year cost comparison, the tax treatment, and how long the hardware stays useful. This page is the part those articles assume: what, exactly, arrives.

If the two tiers read like a fit, start the conversation. The needs interview is the first deliverable, and it costs nothing.