Agentic Workflows

An agentic workflow is not a chatbot with extra steps. It is a system that accepts a goal, breaks it into tasks, executes those tasks against real business data, and returns results for human review — without requiring a person to hold the conversation open. The articles in this category describe what that looks like in practice: what runs overnight, what waits in the approval queue in the morning, and what a staff member actually does differently once this system is running in their office.

The focus here is operational. How document-heavy processes get handled without an analyst manually touching every file. How the approval model keeps humans in control without burdening them with the research that precedes every decision. What changes in the day-to-day for the people this system is actually built to serve.