Agentic Workflows
An agentic workflow is not a chatbot with extra steps. It is a system that accepts a goal, breaks it into tasks, executes those tasks against real business data, and returns results for human review — without requiring a person to hold the conversation open.
In practice, that means agents run overnight. By morning, the work is done: invoices flagged for anomalies, contracts reviewed against a checklist, files categorized and routed. The person responsible reviews the queue over coffee and approves or rejects. The system ran ahead. The human decides.
The articles in this category focus on the operational reality — how document-heavy processes change when the research happens before the human sits down, and what a staff member's day actually looks like once this system is running in their office.